Establish Service
To establish utility service - gas, water, wastewater - in the City of Madison, please come to City Hall, 285 N. Main Street (temporary), during office hours - 8:00 am to 5:00 pm.
You will need: 1) a picture id, 2) for owner occupants: a copy of your deed; for rental occupants: a copy of your lease, and 3) a completed a Utility Service form. If you would like to complete the form in advance, please download and print the following:
Utility Service - Residential Move-In Application (PDF)
Utility Service - Commercial Move-In Application (PDF)
Learn about ways to pay.
Terminate Service
To terminate utility service - gas, water, wastewater - in the City of Madison, please come to City Hall, 285 N. Main Street (temporary) , during office hours - 8:00 am to 5:00 pm.
You will need: to complete a Utility Service - Move Out Application. If you would like to complete the application in advance, please download and print the following:
Utility Service - Move Out Application (PDF)
Safety Notices
Gas Customer Safety Notices (PDF)